Responsible Gaming

Gaming Should Be Entertainment

At Royal Reels, we believe that online gaming should be an enjoyable form of entertainment. It is important to understand that gambling should never be viewed as a way to earn money or solve financial problems. Always gamble within your means and only with money you can afford to lose.

Age Verification

Royal Reels is only available to individuals who are 18 years of age or older, or the legal gambling age in your jurisdiction. If you are under the legal age to gamble in Australia, you must not access or use our services. We take age verification seriously and reserve the right to request proof of age at any time.

Warning Signs of Problem Gambling

If you experience any of the following, you may be developing a gambling problem:

• Chasing losses by gambling more to recover money you've lost
• Hiding your gambling activity from family or friends
• Gambling with money needed for essential expenses (rent, bills, food)
• Feeling the need to gamble with increasing amounts to get the same excitement
• Failed attempts to reduce or control your gambling
• Experiencing anxiety, depression, or irritability when unable to gamble
• Neglecting work, study, or family responsibilities due to gambling
• Borrowing money or using credit to fund gambling
• Lying to others about the extent of your gambling
• Gambling to escape problems or negative emotions

If you recognize any of these signs in your behaviour, please reach out for support immediately.

Self-Help Tools

Royal Reels provides a range of responsible gaming tools to help you stay in control:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Set a maximum amount you're willing to lose in a given period
• Reality Checks: Receive regular notifications reminding you how long you've been playing and how much you've spent
• Session Limits: Set a maximum time limit for each gaming session
• Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account

To access these tools, log into your Royal Reels account and navigate to the Responsible Gaming settings. You can also contact our customer support team for assistance.

Support Organizations

If you're struggling with problem gambling, professional help is available. Please contact one of the following organizations:

Australia

• Gambling Help Online - Free, confidential support service
  Website: www.gamblinghelponline.org.au
  Phone: 1800 858 858 (free call from anywhere in Australia)
• Gambler's Help - Counselling and support across Victoria
  Phone: 1800 858 858

International Support Services

• GamCare (UK) - www.gamcare.org.uk
• GamStop (UK) - www.gamstop.co.uk
• Responsible Gambling Council (Canada) - www.responsiblegambling.org
• National Council on Problem Gambling (USA) - www.ncpgambling.org

Need Help?

If you are experiencing problems with gambling, please know that help is available and seeking support is a sign of strength, not weakness. Reach out to one of the support organizations listed above today. You don't have to face this alone.

Remember: Gambling should always be fun. If it's not, it's time to seek help.